What do you get with our support programs?

Direct access to the creators of WiX

Direct access to the creators of WiX

When you need to know something about WiX, you should go right to the source - the people who created it. With FireGiant, you'll get support from the developers who know WiX inside and out.

  • Confidently use WiX for all your installation needs.
  • Take advantage of the benefits of open source; yet consume it like other software.
  • Give your team guaranteed help and reduce the risk of using this open source technology.
  • Eliminate the wait and uncertainty that come with posting to public forums.

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Simple Fair Pricing

  • All developers in your organization receive support for a single, annual price with no hidden fees.
  • An unlimited number of copies of WiX can be deployed on any number of machines, including build machines.
  • Pricing is based upon the number of software developers working on projects that use WiX.
Fast response email support that can address any setup problem you encounter when using WiX

Fast Response Email Support

  • We support some of the largest companies in the world with fast response email support that can address any setup problem you encounter when using WiX.
  • Enterprise-level customers enjoy all-you-can eat email support from any developer on your team.
  • One business day response time.

Phone Consultation and Personalized Guidance

  • All support program customers receive a two-hour phone consultation scheduled at your convenience.
  • Speak directly to the most knowledgeable WiX developers on the planet.
  • Resolve any number of issues all at once, all in real time.
  • It's your time to use as you see fit—and we're eager to help.
Speak directly to the most knowledgeable WiX developers on the planet
Receive a thorough and authoritative written evaluation of your installer source code

Expert Code Review

  • Receive a thorough and authoritative written evaluation of your installer source code, including custom action source code.
  • Identify problem areas before the product ships.
  • Hone your team's setup development skills.

Site license for FireGiant Products (Enterprise only)

FireGiant Appx Extension for WiX Toolset
If you find a bug, we'll fix it.

Guaranteed WiX Bug Fixes (Enterprise only)

  • If you find a bug, we'll fix it. Period.
  • Never worry about being stymied by a bug in the WiX Toolset.
  • Remove the uncertainty of waiting on the open source community to get around to bug fixes.
  • Keep your product releases on time and stable.

Interested?

Contact us to get started.