Support Programs for the WiX Toolset

  • One Support Account

    Get one member of your team connected to FireGiant's unparalleled support team.

  • 10 Support Tickets

    Professional customers can post up to 10 support tickets per subscription year to resolve their most critical problems.

  • One Code Review

    One written code review per year. We examine your WiX source code and provide a written review with recommendations for improvements.

  • Two-Hour Phone Consultation

    Speak with the most knowledgeable WiX folks around, and use that time to ask questions, resolve issues, plan features or discuss pretty much anything you like. We're here to help and we love talking to our customers.

  • FireGiant WiX Site License
  • Wix Expansion Pack Site License
  • Guaranteed WiX Bug Fixes
  • Unlimited Support Accounts

    Get any number of your team members connected to our support. You authorize which individuals receive support and we do our best to take care of them all—whether they are building a simple test deployment or the official build for the product release. We welcome questions from the entire team.

  • Unlimited Support Tickets

    All team members enjoy all-you-can-eat email-based support. In the rare case where an incident can't be resolved via email, we'll even get on the phone to sort things out.

  • One Code Review

    One written code review per year. We examine your WiX source code and provide a written review with recommendations for improvements.

  • Two-Hour Phone Consultation

    Speak with the most knowledgeable WiX folks around, and use that time to ask questions, resolve issues, plan features or discuss pretty much anything you like. We're here to help and we love talking to our customers.

  • FireGiant WiX Site License

    Get access to FireGiant's own validated and stabilized private branch of WiX. Get code fixes much more quickly than with open-source WiX and even request custom features.

    Learn more about FG-WiX

  • WiX Expansion Pack Site License

    The WiX Expansion Pack includes powerful and innovative features that build upon the WiX Toolset, such as AppX generation and advanced harvesting.

    Learn more about the WiX Expansion Pack

  • Guaranteed WiX Bug Fixes

    If you're concerned about the risk of relying solely on the open-source community to fix bugs in the WiX Toolset on the schedule you need, you're not alone. You're just not a FireGiant customer yet...

Other Services provided by FireGiant

Code Review

Our code review services provide companies with existing WiX-based deployments valuable insight into their own processes to be best prepared for today and tomorrow.

Starting at $2,000

Request a code review

Phone Consultation

We give instant answers to customers needing solutions to pressing problems or newcomers seeking to understand how WiX can work for them.

$650 for two hours

Schedule a phone consultation

Custom Development

Hand off some or all of your installation requirements and our team of expert WiX developers delivers quality results on time, so your product releases on schedule.

Fixed price quote

Get a custom development quote